1.We offer free shipping policy over $49 within the United States. When your order amount reaches $49, you can choose the free postage payment method. Delivery time: 3-5 weeks.
2.We provide global mailing service. In order to save your express cost, we have chosen a standard shipping method for you, with low freight and good timeliness. It also just takes 3-5 weeks, you can receive the products you ordered.
3.If the order is shipped to HongKong, Macao Special Administration Regions or Taiwan Region:
- Please fill the shipping address in Chinese(Traditional/Simplified).
- Please fill the Full Recipient Name(Showed on ID) in Chinese. Any nickname would not be recognized by the shipping carrier.
- Please add recipient(s)' ID number to the order note for Taiwan customers. Please also make sure that recipient(s) are registered with and approved by EZ WAY.
We will process and ship your package within 2 business days after you place your order. If you did not receive your Tracking Number/Order Confirmation, check your email's spam box.
Customers are responsible for any import taxes, import fees, currency exchange costs, duties, or other fees in addition to shipping. Usually we declare lower value on the invoice to avoid or reduce the customs duties for our clients. It is your responsibility to pay the customs duties when you are asked to do so. If you refuse to accept a delivery at any stage we will refund the cost of the product, but not shipping and additional expenses incurred.
Mama Koala is not responsible for shipping delays redarding holidays, inclement weather, customs inspections, COVID related or any EUB delays in general.